Who we are
Suggested text: Our website address is: https://everestinnperth.co.uk.
Everest Inn Perth is operated under the legal entity, Prarusa3 Ltd.
Comments
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An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
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Cookies
Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
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Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Refund Policy
At Everest Inn Perth, we aim to provide a delightful dining experience for all our customers. If you are not satisfied with your order or service, please refer to our refund policy below.
1. Dine-In Refunds
- Refunds for dine-in experiences will only be issued in the following cases:
- If the food served does not meet our quality standards or differs significantly from what was ordered.
- If there are service-related issues that cannot be resolved during your visit.
- Refund requests must be made on the day of your visit before leaving the premises.
- Approved refunds will be issued as vouchers.
2. Takeaway Refunds
- Refunds for takeaway orders will be provided under the following conditions:
- If the order contains incorrect items that were not requested.
- If the food quality does not meet our usual standards.
- If the order is not prepared as per special instructions communicated during ordering.
- To request a refund, please contact us within 24 hours of collecting your order. Proof of purchase (e.g., receipt) and evidence (e.g., photo of the incorrect/damaged item) must be provided.
- Approved refunds for takeaway orders will be issued as vouchers.
3. Delivery Refunds
- Refunds for delivery orders will be processed in the following situations:
- If items are missing or incorrect.
- If the food arrives damaged or not meeting our quality standards.
- If the delivery is excessively delayed (over 45 minutes beyond the estimated time) without prior communication.
- Refund requests must be made within 24 hours of receiving the order. Please provide proof of purchase and evidence to support your claim.
- Approved refunds for delivery orders will be issued as vouchers.
4. Non-Refundable Items
- Refunds will not be issued in the following cases:
- Change of mind after the order has been prepared or delivered.
- Orders not collected within the agreed timeframe for takeaway.
- Claims made after 24 hours of receiving the order.
5. Refund Process
- Approved refunds will be issued as Everest Inn Perth vouchers, which can be used for future orders.
- Vouchers are valid for 6 months from the date of issue.
- Vouchers cannot be exchanged for cash or transferred to another individual.
6. How to Request a Refund
To request a refund, please contact us via:
- Phone: [Insert restaurant phone number]
- Email: [Insert restaurant email]
Please include the following details:
- Name
- Date and time of the order
- Receipt or order confirmation number
- Reason for the refund request
- Photos (if applicable)
We appreciate your understanding and cooperation. Thank you for choosing Everest Inn Perth!